Frequently Asked Questions

Delivery Information over the Festive Season

Our last send date for non perishable items including postal vouchers will be Thursday 21st December via our courier partner DPD.

Our last send date for non perishable items including postal vouchers will be Monday 19th December via our courier partner Royal Mail.

We are not able to deliver on the following dates throughout December: Sunday 24th, Monday 25th, Tuesday 26th, Wednesday 27th, Sunday 31st.

We are not able to deliver on the following dates throughout January: Monday 1st, Tuesday 2nd.

General

You can purchase Banks Brothers wine directly from this site, or you can buy them in conjunction with a Made In Oldstead food box over at www.tommybanks.co.uk.

We’re sorry about that! We’ve found that sometimes our confirmation emails find their way into junk folders, so please do check there first.

If not, then please pop us an email to info@banksbrothers.co.uk, and one of the team will be able to help you.

Yes absolutely, sediment is completely natural and harmless and will not affect the flavour of your wine.

Our wines are not fined/filtered to within an inch of their lives like some more commercial products and may occasionally form small grains/clumps/crystals of sediment in the bottom.

We accept major credit/debit cards including Visa and Mastercard, but ARE NOT able to take payments from American Express cards.

Delivery

Our standard postage price is £5 with Royal Mail.

If you would like next day delivery DPD next-day with tracking, this will cost £8.

Please be aware that DPD next-day delivery excludes the Scottish Highlands and Islands. The border postcodes of     DG, TD, AB, DD, IV, KW, PA, and PH are also excluded from next day delivery.  Delivery to these areas is 2-3 days.

For Royal Mail deliveries, please allow up to 5 working days. Please note that a signature will be required on delivery.

For premium next-day delivery, your wine will be delivered by DPD, between 7.30am – 7.30pm, Mon-Fri. DPD aims to deliver within a one-hour delivery window. Tracking information is provided on the morning of delivery, on rare occasions this may not happen.

We aim to get orders out as quickly as possible, if you order before midday Monday – Friday using our DPD service, your order should arrive the next working day.

Please be aware that DPD next-day delivery excludes the Scottish Highlands and Islands. The border postcodes of     DG, TD, AB, DD, IV, KW, PA, and PH are also excluded from next day delivery.  Delivery to these areas is 2-3 days.

If you want to change your order, please email info@banksbrothers.co.uk and we’ll try and accommodate where we can!

We deliver across mainland UK and Northern Island.

Please be aware that DPD next-day delivery excludes the Scottish Highlands and Islands. The border postcodes of     DG, TD, AB, DD, IV, KW, PA, and PH are also excluded from next day delivery.  Delivery to these areas is 2-3 days.

Unfortunately, we cannot accommodate international shipping.

Yikes! We’re sorry about that. We aim to package all our wine up carefully so they arrive to you exactly how they left us. We promise this is purely aesthetic and a slight dent in your can will not affect its taste. Nonetheless if the cans are leaking, or you’re unable to open them, please get in touch at info@banksbrothers.co.uk.

Packaging & Recycling

Yep! All our cans are 100% recyclable.

Yep, all our packaging is 100% recyclable!

Both aluminium cans and glass bottles are infinitely recyclable – which is great! However, less energy is needed to both make and recycle aluminium cans than glass bottles. Plus, cans are lighter than glass which means when it comes to transportation, meaning less fuel usage, thus the carbon footprint for cans is smaller.

Servings

Each can is 250ml, that’s 1/3 of a bottle, so each triple pack is a whole bottle. This means you can enjoy your can as one large serving, or two smaller 125ml servings.

That’s up to you! The beauty of our wine is that you can drink it straight from a can, or pour it into a glass and it’ll taste great either way.

Contact

We do not operate a telephone service. However, our Customer Experience team is on hand to assist you via email Monday to Saturday 8.30am to 5pm and they can be contacted by emailing:

info@banksbrothers.co.uk

Absolutely, our team are on hand to help between 8:30am – 5pm, Monday – Saturday. Just get in touch with the team at info@banksbrothers.co.uk.

We’re sorry to hear that. Please get in touch with us at info@banksbrothers.co.uk we will get back to you as soon as possible.

We’re sorry your order hasn’t arrived yet, please get in touch with our team info@banksbrothers.co.uk and someone will be able to help. It’d be helpful if you could have your order number and postcode available to help us.

Our brilliant customer team are available six days a week between the hours of 9am – 5pm. Within these times, they aim to get back to you as soon as possible. However, if you email outside of those hours, it won’t be until the next day.

We’d love to hear from you – please email pr@banksbrothers.co.uk

We would love to chat! Please contact pr@banksbrothers.co.uk.

We would love to chat! Please contact pr@banksbrothers.co.uk.

 

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